Toggle Nav
Basket £0.00

Happy to help
03300 538 737

Account Favourites
Free Local DeliveryOur local postcode areas are: ME, CT, TN, DA, SE, BR
Free UK Delivery on Orders Over £75+VATUK mainland only, other regions charges may apply
Over 45,000 Products in Stock
Price Match*
Unbeatable Customer Service
Click & Collect
Menu
Ways to Order

Terms and Conditions

Welcome to the citrus cleaning supplies website terms and conditions for use.

These terms and conditions apply to the use of this website at www.express-cleaning-supplies.co.uk n.b. These terms and conditions do not affect consumers statutory rights.

By accessing this website and/or placing an order, you agree to be bound by these terms and conditions.

Using this website indicates that you accept these terms regardless of whether or not you choose to register with us or order from us. If you do not accept these terms, please do not use this website.

Our contact details are as follows:

Express Cleaning Supplies

Paragon House

St Michaels Close

Aylesford

Kent

ME20 7BU

General email: sales@express-cleaning-supplies.co.uk Telephone number: 03330 354054

Definitions

When we refer to "Express", "the supplier", “we”, “our”, or “us” in this policy, we are referring to Express Cleaning Supplies and ‘the Buyer’ shall mean the other party in the offer, quotation or contract. Please read the following terms and conditions carefully before using www.Express-cleaning-supplies.co.uk. Your rights as a customer are very important to us. Below, you'll find specific information regarding your privacy rights, our policies and other information detailing our relationship with you. If you do not agree to these Terms and Conditions, please log off immediately and do not use or access this site. Your continued access to the web site assumes your acceptance of our Terms and Conditions.

Interpretation

The Terms and Conditions shall be in accordance with the laws of the UK without giving effect to its principles of conflict of law. If any provision of these Terms and Conditions is held by a competent court to be contrary to law, then that provision shall be deemed severable. It shall not affect the validity and enforceability of any remaining provisions.

1.GENERAL All orders are accepted on the terms, conditions and exclusions herein contained. These terms, conditions and exclusions (either taken as a whole or in any part or individually) shall not be varied, nor shall their application to any order be excluded or limited in any way whatsoever, except as agreed by us in writing, all special requirements with regard to marking, labelling packing etc., must be agreed in writing. Any additional work will be charged at our standard rates unless such work is included in a Contract. Transactions are made at the discretion of Express. Clerical errors and omissions are subject to correction without notice. Express reserves the right to change, delete, add to, or terminate the Terms and Conditions at any time. Terms and Conditions are effective immediately upon their posting to the site. Express reserves the right to suspend or revoke a user's right to access the web site if we determine that a user has violated these Terms and Conditions.

2. PRICE & CONTENT Prices quoted are those ruling at the date of despatch or as shown in our current price list, and shall be subject to revision if increases in cost or other circumstances arise. We reserve the right to change our current price list without notice. Prices quoted exclude Value Added Tax, Sales Taxes or any similar Taxes which will be charged additionally to the Buyer at the rate ruling on the date of despatch. Express may change the materials, product information, and the prices published on the web site at any time without notice and without obligation to update the materials contained on these web pages. We make every effort to ensure that all data, images, etc. on the site are accurate and up to date however from time to time text description(s) or images may contain errors for which may become out of date. We at Express do our best to keep current and correct data posted. We cannot be held responsible should there be such an error; products ordered when there is a data error will either be refunded or exchanged.

3. TERMS OF DELIVERY
a) Dates for delivery are given in good faith and as accurately as possible, but are not guaranteed. We shall be under no liability whatsoever for any delay in performance of any order by reason or in consequence of force majeure or of any matter or thing outside our control including but not limited to labour troubles, civil commotion, natural catastrophe, government restriction, shortage of supplies or customer’s instructions or lack of instructions. We shall have the right to despatch any portion of the goods ordered and we shall be entitled to invoice the customer for such despatched portion so that for the purposes of payment each portion shall be deemed to be a separate contract and may be invoiced separately. Should the Buyer notify us of inability to receive or store goods ordered or should the Buyer fail to give us adequate delivery instructions when required or fail to collect goods sold ex-works, the goods will be stored at the Buyer’s risk and expense. We shall be entitled to supply the goods immediately upon receipt of the Buyer’s order or as soon thereafter as we think fit, irrespective of any date which may be specified for delivery thereof.
b) Where the Buyer orders goods for delivery by instalments each delivery shall constitute a separate contract and the Buyer shall not be entitled to refuse to take delivery of or refuse to pay for any instalments on the grounds that a previous instalment was defective or otherwise.
c) Unless we otherwise agree in writing our carriage terms are as quoted on confirmation of order. The cost of delivery of goods below any minimum value we may impose will be charged to the Buyer at our discretion.

4. PROPERTY IN GOODS Until Express has been paid in full by the Buyer for goods supplied by Express, such goods remain the property of Express although the risk therein passes to the Buyer at the time of delivery (subject to the provisions in Clause 3(a) herein relating to storage of goods at the customer’s expense), and the Buyer shall indemnify Express against any loss or deterioration thereof or damage thereto, and without prejudice to any other remedies, Express may repossess those goods at any time from the Buyer, and for that purpose Express, its agents and servants may enter any premises upon which the goods are situated. In the event of the Buyer reselling any goods delivered to it by us before we have been paid in full, such part of the proceeds of such resale as are equivalent to the price at which the goods were invoiced to the Buyer by Express shall be held by the Buyer on trust for Express and shall be placed by the Buyer in a separate account so as to be identifiable as being in the beneficial ownership of Express. Further, the fact that property in the goods remains Express’s until the price has been paid in full shall not prevent Express from maintaining an action against the Buyer for the price of the goods.

5. NOTIFICATION OF LOSS OF, OR DAMAGE TO, OR NON DELIVERY OF GOODS Claims for damage to or loss of goods in transit must be submitted in writing both to us and to the carrier (if appropriate) as follows:-
a) In the case of non-delivery of the whole of any consignment or of any separate packing forming part of consignment - within 3 days of the date of despatch shown on the invoice or advice note (whichever is the earlier).
b) In the case of damage to or partial loss of the goods or shortages from packages - within three days of delivery. The goods received must have been signed for as damaged or incomplete. Failing which we shall not be liable in respect of any such claim and the goods shall be deemed to have been delivered in accordance with the contract complete and in a satisfactory condition. In no case shall Express’s liability in respect of claims for damage to or loss of goods in transit extend beyond an obligation either to repair or replace free of charge any such goods or (the election to be Express’s alone) to pay to the Buyer up to the invoice price of the goods in respect of which a claim is made, and in neither event shall Express be liable for consequential loss, damage or expense howsoever arising.

6. CANCELLATION AND RETURNS POLICY Goods dispatched may not be returned unless prior agreement has been made by Express. Where the buyer has incorrectly ordered goods, Express reserves the right to charge a 15% handling charge to cover clerical and other expenses. All goods must be properly packaged, labelled correctly, and returned to Express carriage paid. Any damage on returned goods shall be the responsibility of the Buyer. Any carriage charged is non-refundable.

7. PAYMENT Unless otherwise agreed in writing, payment shall be made at the full invoice value, without any deductions, upon receipt of a pro-forma invoice or by supported credit card at time of ordering. Failure by the Buyer to make punctual payment shall entitle us to suspend any outstanding deliveries, or to cancel the contract so far as it remains unperformed at our option, and without prejudice to our rights to claim for the price of goods already delivered or manufactured at the date of cancellation, and for loss or injury occasioned thereby.

8. WARRANTY AND EXCLUSIONS
a) We undertake that the goods delivered to the Buyer will be of the described technical specification and Express’s duty to the Buyer relating to the quality of the goods delivered shall be limited wholly and exclusively to the duty to deliver goods of the aforesaid quality. Save as aforesaid any warranty or conditions, statutory or otherwise express or implied, whether oral or written as to quality of the goods or their fitness for a particular purpose are excluded and negated.
b) The application and use of the goods is the absolute responsibility of the Buyer. Any other advice and information provided by Express, whether verbally, in writing or by way of trials or tests, is given without warranty and the Buyer shall be deemed to have carried out his own tests to ensure the suitability of the goods for his intended purposes and applications and the Buyer shall be deemed to have placed no reliance on any advice, information or data provided by us.
c) The Buyer must give us immediate written notice containing full particulars of any claim that the goods are not of the proper quality to enable us to investigate the complaint before the remainder of the consignment of goods is used or returned to us. We shall not be liable for any defects in quality in the absence of such immediate notification and, in any event, our liability hereunder or in the case of any other breach of contract or misrepresentation shall be strictly limited to the invoice price of the goods proved by the Buyer to be of defective quality or to be such as to cause us to have been in breach of contract or guilty of misrepresentation and shall not extend to consequential loss of any kind howsoever arising.
d) Warranty periods and terms shall be limited to those that are offered by the individual manufacturer of the goods.
e) All of the machines we supply are sold with a Return To Base Warranty which starts on the date that you sign for the item upon receipt of the goods. If a fault occurs with the machine within this time, then please contact us on 01622 714800 or email us your enquiry at sales@express-cleaning-supplies.co.uk. We will help to try and diagnose the problem over the phone initially but if this cannot be done then further arrangements will need to be made. Please note that we are a mail order company and only have limited facilities to bring back/collect items. The customer is responsible for all carriage charges on this warranty and any damages in transit incurred by the machine. If required the company can arrange for the faulty machine to be collected but the collection costs must be paid for in advance of collection. If the problem turns out not to be related to a machine failure (i.e. an operator misuse issue or operator damage) then the cost of repair is payable before the machine will be returned.

9. CONTRACTS NOT ASSIGNABLE This Contract is between Express and the Buyer as principals, and is not assignable without our written consent.

10. INDEMNITY AGAINST INFRINGEMENT OF PATENTS AND RIGHTS The Buyer shall indemnify us against all damages, penalties, costs and expenses to which we may be liable as a result of work done or goods supplied in accordance with the Buyer’s specification which involves the infringement of any letters patent, registered design, intellectual property rights, proprietary process or otherwise.

11. INSURANCE We do not accept any liability for consequential loss.

12. DATA PROTECTION NOTICE The Supplier may transfer information about you in accordance with its Privacy Policy.

13. DISCLAIMER Without limiting the foregoing, Express provides the information at these web site "as is", and without any warranties. To the extent permitted by applicable law, Express disclaims all expressed and implied warranties, including warranties of accuracy, completeness, merchantability, non-infringement of intellectual property or fitness for a particular purpose.

In no event will Express or any other party involved in creating, producing, or delivering or developing the web site be liable for any loss of profits, business, use, or data. They won't be held liable for any loss of profits, business, use, or any direct, indirect, economic, actual, compensatory, punitive, special, incidental, consequential or other damage of any kind — whether based on contract, negligence or other tort.